iHerb Hong Kong Shipping Guide
Planning an iHerb order for Hong Kong? This guide explains available delivery methods, weight limits, tracking, pickup rules, and customs considerations.
This guide summarizes the official iHerb shipping information for Hong Kong, checked in 2026. Delivery availability, customs treatment, taxes, carrier conditions, and transit times can change, so verify the current details with iHerb and the relevant Hong Kong authority before placing an order.
Customs, duties, and taxes
Orders close to the tax-free limit may still be assessed duties and taxes because exchange rates can change between the order date and customs clearance. The shipping reference does not state a specific tax-free threshold or tax rate for Hong Kong.
Before ordering, check with the local customs office whether the products can be imported and whether any additional licenses or permits are required. For customs and import-duty information, consult Hong Kong’s Customs and Excise Department.
Delivery options for Hong Kong
iHerb’s estimated delivery window reflects most standard deliveries, but an order may take longer because of air-freight delays, a customs hold, or other unforeseen circumstances outside iHerb’s control.
| Service | Tracking | Maximum order weight | Important details |
|---|---|---|---|
| Climate Controlled Home Delivery | Full tracking available | 52 lb (24 kg) | Delivered by a climate-controlled vehicle maintained at 17–22°C. |
| Global Air Locker with Tracking | Full tracking available | 10 lb (4.5 kg) | SF Express provides free storage for up to 24 hours at lockers and 48 hours at pickup stores. After the free period, storage costs HK$15 per day. When the order is ready, SF Express sends an SMS with pickup instructions. |
| Global Air Home Delivery with Tracking* | Full tracking available | 22 lb (9.98 kg) | iHerb automatically assigns the fastest and most affordable carrier, either JD Express or SF Express. |
| SF Express Home Delivery | Full tracking available | 52 lb (24 kg) | No additional service note listed. |
| JD Express Home Delivery | Full tracking available | 22 lb (9.98 kg) | No additional service note listed. |
| JD Express Same Day Home Delivery | Full tracking available | 22 lb (9.98 kg) | Order before 11 AM HKT for same-day delivery. The stated delivery window is 3–10 PM HKT. |
Carrier contacts
SF Express
- Email:
- Phone: +852 27300273
- Customer service hours: Monday–Friday, 8:00 AM–8:30 PM; Saturday, Sunday, and holidays, 8:00 AM–8:00 PM
JD Express
- Email:
- Phone: +852 2594 9618
- Customer service hours: Monday–Sunday, including holidays, 8:00 AM–8:30 PM
For the latest shipping conditions, review the official iHerb shipping information. For account or order assistance, use iHerb customer service.
iHerb promocodes for Hong Kong
iHerb promocodes may reduce the price of an order, subject to the current promotion terms, product eligibility, account conditions, and any stated expiration date. Check the current iHerb promocodes for Hong Kong before checkout and confirm that the discount appears in your order total.
If you plan to place an order on iHerb, check the active promo code before paying.
Before you place an order
- Check whether the products are permitted for import into Hong Kong.
- Confirm whether a license, permit, duty, or tax may apply.
- Review the selected service’s maximum weight and tracking availability.
- For locker or pickup delivery, collect the order within the free storage period to avoid the HK$15-per-day fee.
- If using same-day delivery, order before 11 AM HKT and confirm that the destination is not a remote area or listed outlying island.
Shipping, customs, tax, carrier, and delivery terms may change without notice. Treat the information above as general shopping guidance rather than a guarantee of delivery or a substitute for medical, customs, or legal advice. Verify current conditions with iHerb, the carrier, and Hong Kong’s relevant authority.
Check current iHerb shipping options for Hong Kong
The official iHerb shipping page for Hong Kong was checked as the factual source on August 29, 2026. iHerb